Return Policy

How to initiate return:

Fill out our support form and detail with your order number, serial number, product Name/ID, and date of purchase. Customer may contact us through livechat, phone, or e-mail for any support on the return process. For more additional information please e-mail info@digifast-usa.com.

Customer will be able to cancel their order within 1 hour after the order is placed, if for any reason customer decide to change their mind. Customer must notify the Digifast staff within the first hour after they submit their order on Digifast-usa.com.

*All international orders are not applicable for return.

*All international orders are only applicable for DOA replacement.

*All returns are subject to 10% restocking fee and shipping and handling fee are non-refundable. Restocking fee is waived if the product package is completely unopened and its content/product remain brand new.

*Final sale products are not eligible for return.

*Return and exchange only qualify for 48 contiguous United States, which exclude Alaska, Hawaii, and Puerto Rico.

*If customer does not have original packaging then they must contact Digifast first to discuss special condition (without original package there is no guarantee return will be accepted by Digifast)

Refund:

Once we receive your item and confirm it is in proper condition, a refund for the item purchased will be initiated immediately afterwards. The way your refund is processed depends on your original payment method.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3 to 5 business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If purchased via Paypal, then credit is issued directly to your Paypal account.

Products purchased from Digifast-usa.com using a special merchandise credit, then it will be refunded to you as a merchandise credit.

Items ordered online from Digifast that arrived damaged or incorrect please contact us through Livechat, info@digifast-usa.com, or at our customer support line of 877-311-9068 (PST 9am – 5pm)

Product Policy 

Digifast is not accountable for any incidental or consequential damages, which includes, but not constrained to property harm, loss of time or data from use of a Digifast product, or any other damages attributable to product malfunction or failure of (including without limitation, those attributable to:
(1) reliance at the materials provided,
(2) costs of product replacement,
(3) loss of use, data or profits,
(4) delays or business interruptions,
(5) and any principle of legal responsibility, arising out of or in reference to the use or overall performance or from delays in servicing or lack of ability to render service on any Digifast product.

Digifast makes every effort to ensure proper operation of all products. However, the customer is responsible to affirm that out of the Digifast product meets the customer's quality requirement. The customer further acknowledges that fallacious operation of Digifast product and/or software program, or hardware issues, can cause loss of data, defective formatting, or data loading. Digifast will make efforts to resolve or repair any issues recognized by customer either within the warranty period or on a time and materials basis.

By purchasing Digifast Products, you have read and agreed to our policies, terms, and conditions. Customer agrees to pay all costs including attorney's and collection fees for delinquent accounts.

1. If the system has an expired warranty

a. If you want to proceed with repair(s), please send back the system and remark "expired warranty" on your RMA form. Digifast will be required to collect a fee for the maintenance. If the customer does not wish the product to be maintained, Digifast will collect an inspection fee for the product.

b. Please complete the RMA Form and enclose it with your package. All packages without an RMA form will be refused at the shipper’s cost.

c. The end-user will be responsible for 2-way shipping.

d. If you don't wish the product to be maintained or don't want to pay the shipping fee, please do not send back expired warranty products.

e. Maintenance Fees 1. General Inspection: USD $40.00 2. Repair parts fee: Quoted by Digifast RMA department

2. If the system is within warranty

a. Fill in the information, in details, for the faulty product. Fax or e-mail the RMA request form to Digifast and the customer will receive an RMA number (e-mail info@digifast-usa.com). Proof of the original invoiced purchase date is required for warranty service.

b. Your invoiced purchase(s) must be through Digifast, our authorized resellers, or distributors; in order for the warranty to be valid. If you purchased from another regional market, you must send the machine back to original seller that you've purchased from.

c. If Digifast finds the returned product is not defective, then an invoice will be issued to the customer for shipping and inspection fees.

3. If Digifast discovers the product return without S/N, S/N sticker is damaged or S/N is discrepant with the product. The product will be deemed as expired warranty. Please see warranty policy as above point 1.

4. If Digifast discovers that the product still in warranty period, but is damaged by misuse, abuse, accidents, or inappropriate handling and installation. Digifast will not be held responsible for the warranty service; there will be a mandatory repair fee charged.

5. Prior to shipping your RMA, please pack your product extremely well with anti-shock packaging. We highly recommend you use the original shipping box. If the product is damaged because of the improper packing, Digifast will not be held responsible for the warranty service. The product will be deemed as expired warranty. Please see warranty policy as above point 1.

Detailed overview of the Digifast RMA Merchandise Credit:

• Can be apply toward to a new purchase.
• Is subject to the available inventory on our Digifast webstore.
• If we no longer carry the product model for which you're filing the claim, we will provide value equivalent to that of the closest replacement product available.
• Is a one-time use code and does not retain any sort of monetary value.